This Privacy Policy applies to the website www.cits.net, operated by China International Travel Service Co., Ltd. (hereinafter referred to as "CITS"). We review this policy periodically and reserve the right to modify or delete certain content at any time. Such modifications will be reflected in the Privacy Policy published on our website. We encourage you to review this page regularly for the latest information regarding our privacy practices.
This policy is designed to help you understand:
Chapter I: Personal Information Collected and Processing Methods
Chapter II: Possible Parties with Whom Your Information May Be Shared
Chapter III: How We Store and Protect the Information We Collect
Chapter IV: How to Access and Manage Your Information
Chapter V: Contact Us
Unless a different privacy policy is displayed, the policies presented here govern the information we collect about you when you use our services or otherwise interact with us. This policy also includes explanations of your choices regarding how we use your information. Your choices include how to opt-out of certain uses of your personal information, as well as how to access and update said information. If you do not agree with the terms of this policy, please do not access or use our services.
Chapter I: Personal Information Collected and Processing Methods
We collect general personally identifiable information (PII) such as your name, nationality, email address, and telephone number. The personal information submitted to us will be used to arrange your itinerary in China. For sensitive personal information such as passports and visas, we will collect and process it only after obtaining your separate consent through pop-up windows, checkboxes, or emails.
We also collect non-personally identifiable information, including your login name, IP address, and search preferences related to specific queries. The non-personally identifiable information collected will be used for our market analysis to better launch travel products that are more popular with users. If you need to contact our customer support team or reach us through other means (such as social media), we will also collect, use, and/or disclose your information, such as your name and contact details, in those instances.
Detailed purposes for collecting your information:
When you create or log in to an account through our website, we will collect, use, and/or disclose the personal data you provide (including name, email, telephone number, nationality, and password) to manage your account and provide practical functions. You can use your account for travel customization, adjusting personal settings, and viewing past itineraries. Maintaining and updating profile information is optional and can be deleted at any time. If you need to change your personal information, you may contact CITS via the methods listed on our website or visit www.cits.net. Our products and services are primarily intended for adults. Children may not create their own accounts without parental or guardian consent.
During travel customization and booking, we collect, use, and/or disclose personal data (including booking details, personal information, and itineraries) to complete and manage your online reservations. Additionally, we may provide related products/services through affiliates, business partners, and third parties. If providing personal information for minors under 16 (e.g., for flights or hotels), please ensure you have obtained guardian consent according to applicable laws.
We provide support via email, telephone, and multilingual chat. Your personal data (account info, booking info, and contact details) may be used to receive, respond to, and/or process your requests, and to send booking-related notifications (e.g., booking confirmations or reminders). You may provide separate consent for such communications via third-party channels.
We may analyze your personal data (country, choices, and price preferences) to launch products that better meet your needs or provide travel recommendations that may interest you, and to improve our services.
We may invite you to participate in surveys or research via email or phone to better understand your interests and comments regarding our services.
We may request your consent to send digital direct marketing content regarding our services or products from our affiliates and partners via phone or email.
Information from Third Parties:
We may obtain information about you from affiliates and business partners. For example, if you book via an affiliate's website or app, your booking information may be forwarded to us to process your reservation.
Automated Data Collection:
We automatically collect information for security, service provision, claim response, and legal compliance:
System Logs: Information collected via Cookies, web beacons, or third-party partner channels.
Device/Software Info: IP address, browser type, or mobile device information.
Browsing Info: Pages visited, search keywords, and other information provided during service use.
Preferences: Language and region settings.
Location (With Consent): When location services are enabled, we collect location info via GPS/Wi-Fi only after explicit authorization. You may disable this in your settings at any time.
For more details on Cookies, please refer to our Cookies Statement.
Chapter II: Possible Parties with Whom Your Information May Be Shared
We only share your information with travel service providers (hotels, airlines, cruise lines, railways, car rentals, travel agencies, attractions, insurance companies, etc.) necessary to fulfill your specific booking or service request. We perform basic security assessments of these third parties before sharing.
These providers are not managed by us; the personal data disclosed to them is subject to their own privacy policies and security regulations. We recommend reviewing the official privacy policies of the specific service providers you purchase from via cits.net.
Chapter III: How We Store and Protect the Information We Collect
www.cits.net places high importance on information security. We implement physical and electronic security measures, including firewalls, to prevent unauthorized access or misuse. Electronic records are stored in databases on servers located within mainland China.
We retain your information only for the minimum period necessary to fulfill business purposes or as required by law (e.g., travel contract records must be kept for at least three years). Afterward, data is deleted or anonymized.
While we update security measures regularly, please be aware of the inherent risks of internet transmission. We cannot absolute guarantee the security of any information submitted. In the event of a data breach affecting privacy, we will report it within 72 hours via email or prominent website notice.
Chapter IV: How to Access and Manage Your Information
You have the right to review the personal information held by www.cits.net. You may correct inaccurate or incomplete information in the "Member Center" or request us to modify information you cannot change yourself. To access or correct info, please submit a written request to the contact info below, including your name, specific info requested, and contact details. Identity verification may be required.
GDPR Compliance:
Our policy is developed according to EU General Data Protection Regulation (GDPR) standards. EU residents may exercise their data subject rights, including:
Right of Access
Right to Erasure (Right to be Forgotten)
Right to Rectification
Right to Object
If you wish to exercise these rights (e.g., deleting your registered account), please contact us using the details below, providing your registered email address and the specific request.
Chapter V: Contact Us
Please contact us at info@cits.com.cn. We highly value your suggestions and feedback.
